Customer Service Automation with Conversational & Agentic AI
Conversational AI for customer service that can slash your operational costs by 60%
Streamline support operations, accurately address customer inquiries across 35+ channels, and save on support costs with our cutting-edge unified customer service platform.
- 90% automation within 30 days
- 40% increase in CSAT
- 50% increase in agent productivity
- In-house LLM with <1% hallucination
Future-proof your investments now, and do more with less.
80%
self-served queries
50%
increase in agent productivity
60%
savings in operational costs
40%
increase in CSAT
90% TICKET DEFLECTION WITH AI
Address customer queries with industry leading accuracy
Automate 1000+ routine queries and transfer only complex queries to live agents with context, to reduce ticket handling time by 35%.
Powered by YellowG, an industry-first Generative AI-powered platform, our dynamic AI agents achieve less than 1% hallucination rates, and provide precise answers.
60% INCREASE IN CUSTOMER SATISFACTION
Shift from FAQ responses to handling dynamic scenarios
By understanding the context of the user conversation, Orchestrator LLM, our in-house AI agent model, enables runtime decisions with goal-based conversations. Automate end-to-end workflows such as making a purchase, or rescheduling a booking allowing AI agents to take actions in real-time.
BOOST AGENT PRODUCTIVITY BY 50%
Agent assist powered by latest innovations in AI
Manage customer interactions across chat, email, and voice with generative AI powered Inbox, featuring advanced tools like auto-response, ticket summarization, and coaching insights for faster, high-quality responses. Leverage our Customer Data Platform (CDP) to get user insights and personalize conversations.
50% FASTER TIME TO MARKET
Accelerate time to value with Zero Setup bot deployment
Create and deploy bots 2x faster with Yellow.ai’s Zero Setup, which requires no training or coding. Integrate easily with your tech stack such as your knowledge base, CRM and other applications to provide effective and accurate resolutions.
20+ REAL-TIME ACTIONABLE INSIGHTS
Measure metrics that matter to your business
Enhance customer satisfaction with real-time, actionable metrics. Make data-driven decisions using KPIs like deflection rate, goal completion rate (GCR), customer satisfaction (CSAT), first response time (FRT), and more.
The future of enterprise customer experience
- Harness 16B+ conversations annually for an enhanced experience
- Deliver immediate, tailored support with industry leading accuracy
- Deploy AI bots 2X faster and outpace competitors
- Benefit from a secure and scalable multi-LLM platform
See how much you could save
Yellow.ai is mobilized for scale on a global level, driving efficient, cost effective solutions that can drastically improve your ROI. Calculate what your savings could look like.
How many agents do you have?
What is your average cost per agent in a year (in USD)?
1,500
$
How many support requests do you receive per year?
What is the expected %YoY growth in support ticket volumes?
5
%
Your savings
$XXX,XXX
Approximate cost savings over 4 years.
AirAsia empowers employees with AI agents for seamless self-service
AirAsia
“AirAsia’s integration of a Generative AI-powered dynamic AI agent enabled by Yellow.ai, has revolutionized how our ground staff operates worldwide. This cutting-edge technology ensures our employees receive rapid responses to queries regarding policies, rules, and regulations, resulting in a seamless experience. With YellowG, accessing vital information swiftly on their devices is effortless, even in low bandwidth areas, eliminating the need to manually sift through extensive documents. This innovative solution allows our team to dedicate more focus to delivering exceptional customer service to our guests, further establishing AirAsia as a leader in enhancing employee productivity and satisfaction.”
Mohit Khatri
Head of Ground Ops Projects, AirAsia
Behind every great enterprise is Yellow.ai
Our smart AI agents can adapt and deep learn about any industry.
BFSI](/content/industries/bfsi/index.html)
Healthcare](/content/industries/healthcare/index.html)
Retail](/content/industries/retail/index.html)
Utilities](/content/industries/utilities/index.html)
Cut Service Costs, Boost Resolutions, Drive Revenue - Discover Yellow.ai
Mia
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