Drive delightful customer experiences in your industry

Explore how our AI-first unified customer service automation platform can streamline workflows, offer unforgettable omnichannel support, and foster strong customer relationships while reducing costs.

Trusted by 1300+ of enterprises globally

Managing over 2 billion interactions a quarter, our customer service automation platform offers are both industry agnostic and specialist, allowing you to automate cross-channel in minutes with over 97% intent accuracy. We offer pre-built and custom integrations with SAP, Salesforce, Genesys, and 100+ apps, legacy tools, and systems across all industries.

BFSI
From detecting fraud to personalizing financial advisory, automating with Yellow.ai AI agents can save up to 60% in operational costs.
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Utilities
Generate leads, schedule appointments and streamline the buying and onboarding process with the support of our Dynamic AI Agents.
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Retail
Enable AI conversational commerce experience where customers can choose, shop, pay or return, just by having a conversation.
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Healthcare
Schedule appointments, handle insurance enquiries, collect feedback, set appointment reminders and much more.
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Manufacturing
Streamline complex supply chains, automate vendor desk queries, and provide 24/7 multilingual support across frontline operations with AI-powered data retrieval.
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Automotive
Empower dealerships to capture leads, automate test-drive scheduling, handle vehicle service bookings, and deliver 24/7 post-purchase assistance.
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Travel
Deliver end-to-end booking automation, manage high volumes of ticket cancellations or baggage inquiries, and offer multilingual support at scale.
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Education
Self-serve up to 90% of student and teacher queries, integrate seamlessly with LMS platforms, and automate outbound course notifications or payment reminders.
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Gaming
Offer 24/7 humanlike in-game support, instantly handle player account or billing issues, and scale community engagement across 35+ text and voice channels.
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Telecom
Deflect high-volume billing inquiries, automate troubleshooting flows, and boost support agent productivity by 50% using generative AI insights.
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Real Estate
Capture and qualify property leads around the clock, instantly surface virtual media tours, and automate viewing schedules for agents.
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Restaurants & Food Delivery
Enable 24/7 task automation for taking food orders, tracking real-time delivery status, managing refunds, and instantly answering FAQs.
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Can’t find your industry here?

Our unified customer service automation platform automates 90% of queries across 35+ channels with ease and reduces operational costs by 60%. Seamlessly integrate with your existing technology stack and go live faster. Speak to one of our product experts about how Yellow.ai can be tailored to your use case and industry.

Our customers’ success matters to us

Waste Connections

“Yellow.ai has helped us accelerate our AI automation journey for some of the most important use cases, and with the launch of DynamicNLPTM which enables zero training for NLP models, would elevate customer and employee experiences from day one.”

Eric Hansen

Chief Information Officer

Sony

“With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher.”

Vishal Mathur

National Head of Customer Service

Aditya Birla

“Aditya Birla Awards December 2022 happened for a span of 3 days attended by 600 employees of the Aditya Birla Group. Conversational AI helped give users a smooth and intuitive experience along with becoming a one-stop destination for all event-related queries.”

Chetan Bhatnagar

AVP Corporate Administration

Randstad USA

“With automation, we have enabled our employees to receive their W2 in minutes where it was taking 4 to 24 hours before. The success achieved since going live with Yellow.ai is catapulting the team to grow conversational AI use cases throughout the organization.”

Jessica Osborn

IT Operations Manager

Deliver an exceptional experience while driving down costs by 60%

Integrate. Automate. Communicate instantly. It all starts with a conversation.

Conversational Service Cloud

Boost productivity and customer engagement with enterprise-grade self-serve support.

Conversational Commerce Cloud

Generate leads & sales via AI agents, SMS text, voice call, WhatsApp, Facebook & more, all from a single platform.

Conversational EX Cloud

Meet your 24/7 AI co-worker. Onboard and empower employees for a productive, cost effective workplace.

Cut Service Costs, Boost Resolutions, Drive Revenue - Discover Yellow.ai

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