Trusted by 1,300+ Enterprises for Transformative AI-Powered Service

Build, test, and optimize AI agents using one powerful platform

Leveraging insights from 16B+ customer conversations annually, Yellow.ai’s agentic AI platform is built to autonomously drive human-like conversations for complex enterprise ecosystems. The platform utilizes 15+ cutting-edge LLM models to power AI agents that understand user intent, retrieve accurate information, achieve complex business goals, and maintain context throughout.

AI Agent Development & Deployment Lifecycle

\n\nDiscover\n\nFrom data to deployment with Zero Setup AI agents](/content/agentic-ai-platform/#loading-tab-0/index.html) \n\nBuild\n\nCreate no-code AI agents in minutes](/content/agentic-ai-platform/#loading-tab-1/index.html) \n\nRespond\n\nDeliver grounded, precise answers with Agentic RAG](/content/agentic-ai-platform/#loading-tab-2/index.html) \n\nDebug\n\nIdentify real-time issues as you build](/content/agentic-ai-platform/#loading-tab-3/index.html) \n\nTest\n\nShip reliable AI agents faster](/content/agentic-ai-platform/#loading-tab-4/index.html) \n\nMeasure\n\nActionable insights from real-time metrics](/content/agentic-ai-platform/#loading-tab-5/index.html) \n\nAnalyze\n\nDrive continuous improvement of AI agents](/content/agentic-ai-platform/#loading-tab-6/index.html)

Discover

From data to deployment with Zero Setup AI agents

Enterprises get a ready to deploy AI blueprint — our agent discovery feature fetches historical information( customer data, knowledge bases and SOPs) to identify support issues and create AI agents that can tackle them.

• Automatically extract user intents, FAQs and pain points
• Identify scenarios where automation is required
• Export intents, conversations and flows directly into the AI builder

Build

Create powerful AI agents in minutes

Design workflows with simple prompts using our AI agent builder — no coding, no complexity. Our AI agents can work on multi-step queries and drive automated workflows, without any training.

• Create dedicated AI agents with minimal instructions – specify the goal, define its scope and it’ll get the job done.
• Accomplish complex goals and tasks —order fulfillment, ticketing, approvals—directly via AI agents.
• Provide multi-modal support and engage with customers via rich media.

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Respond

Deliver grounded, precise answers with Agentic RAG

Powered by our Agentic RAG architecture which combines intelligent retrieval with reasoning and action, Yellow.ai’s AI Agents don’t just retrieve—they think, act, and learn—and deliver next-level intelligence for your enterprise.

• Maintain complete context throughout the conversation and ask for follow-up questions- no more lost threads.
• With automatic tagging and chunking, AI agents can find the most relevant content instantly.
• Sync knowledge from any source—websites, custom APIs, third-party platforms to keep content updated.

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Debug

Identify real-time issues as you build

Our AI copilot makes debugging AI Agent behaviour easy — get complete visibility into how AI agents make decisions, call workflows, and drive every step of the conversation.

• Test agent behavior across different channels
• View detailed conversation traces to understand logic and edit/ troubleshoot accordingly
• Analyze failures and deep dive into root cause

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Test

Ship reliable AI agents faster

Automate real-time testing and evaluation within one interface, to ensure that deployments are robust, fast, and enterprise-ready.

• Automate tests at scale, cover edge cases, and improve AI agents with smart insights.
• Handle scenarios such as managing dynamic conversations ( changing customer requirements) and edge cases.
• Get detailed reports to identify failures and feed insights back into training.

Measure

Get actionable insights from real-time metrics

Get access to in-depth conversation metrics, identify opportunities to improve CSAT, and drive higher automation of conversations with AI.

• Access 20+ dashboards that showcase metrics such as automation rate, AI resolution rate, and automation opportunities.
• Create widgets and reporting dashboards according to your business needs.
• Deep dive into what journeys users are taking, where and why users are dropping off.

Analyze

Drive continuous improvement of AI agents

Track what works, what doesn’t — and continuously improve your AI agent’s ability to answer customer queries.

• Get strategic insights with topic clustering and user sentiments – identify knowledge gaps, and auto-generate improvements.
• Create a self-learning loopback for AI agent — Generate knowledge base articles from successful agent interaction.

Top capabilities of our platform

• Contextual omnichannel support ( chat, voice, email)

• Human-like Voice AI

• Agentic discovery & analytics

• AI powered testing & debugging

• AI-powered agent assist

• Prebuilt integrations across 150+ enterprise systems

• Data security and privacy

• Less than 1% hallucination rate

• Multi-modal capabilities

FAQs

How is Agentic AI different from traditional Generative AI or chatbots?

NLP chatbots are rule-based, with basic automation capabilities to handle FAQs.
Generative AI chatbots can generate responses, reports, and recommendations but need human intervention approval; they don’t have context memory and cannot update or trigger workflows.
Agentic AI agents can execute end-to-end workflows autonomously, maintain persistent context and relationship memory, and continuously learn from enterprise operations.

What core capabilities are included in the Agentic AI Platform?

• Autonomous Planning & Execution: Determines optimal actions, invoking appropriate tools, and tracking progress.
• Contextual Super Agent: Real-time decision engine selecting the right tools, executing workflows dynamically.
• Proactive User Engagement: Executes actions, escalates issues, and refines solutions based on real-time feedback.
• Continuous Learning: Improves with every conversation, filling knowledge gaps automatically.

Which industries and enterprise functions can benefit most from Agentic AI?

All industries and functions can benefit.
Finance: Autonomously resolve account issues, initiate investigation workflows.
Retail: Act as personal shopper, handle inventory, place orders.
Travel & Hospitality: Book flights, manage cancellations, coordinate with travel partners.

How does the platform ensure enterprise-grade data security and compliance?

The platform provides enterprise-grade data protection compliant with SOC 2, GDPR, and ISO standards.

Can the Agentic AI Platform integrate with existing CRMs, ERPs, or helpdesk tools?

Yes, the platform has 150+ prebuilt enterprise systems such as CRM, ERP, HRMS, and ITSM.