Enterprise AI Case Studies for Customer Experience - Yellow.ai
‹
Featured Success Story
How A Fortune 50 Automaker Achieved 85% Employee Support Automation in 60 Days with Voice AI Agent
60days
Time to go live
85%
Automation achieved
5K+
Interaction automated
93%
CSAT achieved
Featured Success Story
How the City of Cape Coral Enabled 24/7 Voice AI Support to 250K+ Residents
250K +
Residents Supported
24/7
Citizen Support
2 Channels
Unified into one support experience
Featured Success Story
How InteleTravel Supports 140,000 Global Advisors 24/7, at 92% Resolution Rate Without Scaling Headcount
92%
Of inquiries resolved
75%
Of sessions handled without agent transfer
2 channels
unified into one support experience
Featured Success Story
How Lulu Hypermarket Engaged 3M+ Users in Weeks and Cut Customer Wait Times by 85%
80%+
Increase in Open Rates
90%
Reduction in Store Discovery Time
85%
Reduction in Wait Times
Featured Success Story
How VIPdesk Achieved Over 70% Automation While Preserving the Human Touch
6 weeks
Time to go live
70%
Automation achieved
250K
Number of sessions
92%
CSAT achieved
Featured Success Story
How a Fortune 500 Consumer Health Giant Automated Support in 9 Languages with Voice AI in 60 Days
60 days
Time to Go Live
9
Language Support
100%
Contextual Transfers
Featured Success Story
How a North American Energy Giant Modernized IT Support with AI-Powered Digital Self-Service
50%+
Growth in chat adoption, driving digital engagement
84%+
Improvement in first response time
98%+
SLA compliance for incident resolution
70%+
Drop in business escalations
Featured Success Story
How a Global Grocery Giant Automated IT Support Across Its 7,000+ US Stores with Voice AI in Just 60 Days
92%
Automated resolution rate
1.28M+
Call volume
Featured Success Story
How A Fortune 50 Automaker Achieved 85% Employee Support Automation in 60 Days with Voice AI Agent
60days
Time to go live
85%
Automation achieved
5K+
Interaction automated
93%
CSAT achieved
Featured Success Story
How the City of Cape Coral Enabled 24/7 Voice AI Support to 250K+ Residents
250K +
Residents Supported
24/7
Citizen Support
2 Channels
Unified into one support experience
Featured Success Story
How InteleTravel Supports 140,000 Global Advisors 24/7, at 92% Resolution Rate Without Scaling Headcount
92%
Of inquiries resolved
75%
Of sessions handled without agent transfer
2 channels
unified into one support experience
Featured Success Story
How Lulu Hypermarket Engaged 3M+ Users in Weeks and Cut Customer Wait Times by 85%
80%+
Increase in Open Rates
90%
Reduction in Store Discovery Time
85%
Reduction in Wait Times
Featured Success Story
How VIPdesk Achieved Over 70% Automation While Preserving the Human Touch
6 weeks
Time to go live
70%
Automation achieved
250K
Number of sessions
92%
CSAT achieved
Featured Success Story
How a Fortune 500 Consumer Health Giant Automated Support in 9 Languages with Voice AI in 60 Days
60 days
Time to Go Live
9
Language Support
100%
Contextual Transfers
Featured Success Story
How a North American Energy Giant Modernized IT Support with AI-Powered Digital Self-Service
50%+
Growth in chat adoption, driving digital engagement
84%+
Improvement in first response time
98%+
SLA compliance for incident resolution
70%+
Drop in business escalations
Featured Success Story
How a Global Grocery Giant Automated IT Support Across Its 7,000+ US Stores with Voice AI in Just 60 Days
92%
Automated resolution rate
1.28M+
Call volume
Featured Success Story
How A Fortune 50 Automaker Achieved 85% Employee Support Automation in 60 Days with Voice AI Agent
60days
Time to go live
85%
Automation achieved
5K+
Interaction automated
93%
CSAT achieved
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\ \ How the City of Cape Coral Enabled 24/7 Voice AI Support to 250K+ Residents\ \ Learn more](/content/case-study/city-of-cape-coral-automated-citizen-support/index.html) \ \ How a North American Energy Giant Modernized IT Support with AI-Powered Digital Self-Service\ \ Learn more](/content/case-study/north-american-energy-giant-ex-automation/index.html) \ \ How InteleTravel Achieved a 92% Resolution Rate for 24/7 Global Support Without Increasing Headcount\ \ Learn more](/content/case-study/inteletravel-chat-voice-support-scaling-with-yellow-ai/index.html) \ \ How Lulu Hypermarket Engaged 3M+ Users in Weeks and Cut Customer Wait Times by 85%\ \ Learn more](/content/case-study/lulu-hypermarket-ex-automation/index.html) \ \ How a Fortune 500 Consumer Health Giant Automated Support in 9 Languages with Voice AI in 60 Days\ \ Learn more](/content/case-study/fortune-500-consumer-health-ex-automation/index.html) \ \ How a Global Grocery Giant Automated IT Support Across Its 7,000+ US Stores with Voice AI in Just 60 Days\ \ Learn more](/content/case-study/multi-brand-us-grocery-retailer/index.html)
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\ \ “The onboarding and implementation was very smooth. The team is excellent that we worked with through Yellow AI and we were able to keep to the schedule very well. The platform is fabulous, very easy and it’s really easy for me to jump in and get the information and the metrics that I need to start showing ROI. All around we’re able to see big, big returns in this short amount of time that we’ve launched. It’s really, really good.”](/content/case-study/#all-1/index.html)
“The onboarding and implementation was very smooth. The team is excellent that we worked with through Yellow AI and we were able to keep to the schedule very well. The platform is fabulous, very easy and it’s really easy for me to jump in and get the information and the metrics that I need to start showing ROI. All around we’re able to see big, big returns in this short amount of time that we’ve launched. It’s really, really good.”
Dayna Jordan
Chief Operating Officer,
\ \ Pick a good partner like Yellow.ai and they’ll help you through it… someone who again has some patience… and someone that is onshore and can translate any of the necessary nuances to the back office people who are doing the work.](/content/case-study/#all-2/index.html)
Pick a good partner like Yellow.ai and they’ll help you through it… someone who again has some patience… and someone that is onshore and can translate any of the necessary nuances to the back office people who are doing the work.
Michelle Hoffman
ITS Director
\ \ “We’re a private dermatology practice with 5 locations, and keeping up with incoming call volume was a challenge. Since going live with Yellow.ai, we’ve already seen a good decrease in calls being transferred to our agents. What’s been most valuable is the consistent, open dialogue with the Yellow.ai team; patients are unpredictable, so having a partner that helps us tweak and add use cases as we learn has been key.”](/content/case-study/#all-3/index.html)
“We’re a private dermatology practice with 5 locations, and keeping up with incoming call volume was a challenge. Since going live with Yellow.ai, we’ve already seen a good decrease in calls being transferred to our agents. What’s been most valuable is the consistent, open dialogue with the Yellow.ai team; patients are unpredictable, so having a partner that helps us tweak and add use cases as we learn has been key.”
Courtney Phillips
Chief Operating Officer
\ \ “ With Yellow.ai, we moved from endless delays to delivering real results. In just six weeks, we launched a fully functioning AI-powered chat that now automates more than 70% of customer interactions. Our clients are thrilled, our costs are down, and our agents get to focus on the conversations that matter most. It’s truly transformed how we deliver customer service.“](/content/case-study/#all-4/index.html)
“ With Yellow.ai, we moved from endless delays to delivering real results. In just six weeks, we launched a fully functioning AI-powered chat that now automates more than 70% of customer interactions. Our clients are thrilled, our costs are down, and our agents get to focus on the conversations that matter most. It’s truly transformed how we deliver customer service.“
Jeff Kramp
Chief AI Officer
\ \ \ \ “AirAsia’s integration of a Generative AI-powered dynamic chatbot enabled by Yellow.ai, has revolutionized how our ground staff operates worldwide. This cutting-edge technology ensures our employees receive rapid responses to queries regarding policies, rules, and regulations, resulting in a seamless experience. With YellowG, accessing vital information swiftly on their devices is effortless, even in low bandwidth areas, eliminating the need to manually sift through extensive documents. This innovative solution allows our team to dedicate more focus to delivering exceptional customer service to our guests, further establishing AirAsia as a leader in enhancing employee productivity and satisfaction.”](/content/case-study/#all-6/index.html)
“AirAsia’s integration of a Generative AI-powered dynamic chatbot enabled by Yellow.ai, has revolutionized how our ground staff operates worldwide. This cutting-edge technology ensures our employees receive rapid responses to queries regarding policies, rules, and regulations, resulting in a seamless experience. With YellowG, accessing vital information swiftly on their devices is effortless, even in low bandwidth areas, eliminating the need to manually sift through extensive documents. This innovative solution allows our team to dedicate more focus to delivering exceptional customer service to our guests, further establishing AirAsia as a leader in enhancing employee productivity and satisfaction.”
Mohit Khatri
Head of Ground Ops Projects
\ \ \ \ “Salem chatbot has considerably reduced the workload on Lulu Hypermarket’s customer support agents, allowing them to concentrate on more crucial tasks. Within 4 weeks of going live, it has successfully handled queries from over 3M unique users and will continue to scale up in the coming months. At the same time, it is capable of smoothly switching customer conversations to live agent support in the case of complex issues.”](/content/case-study/#all-8/index.html)
“Salem chatbot has considerably reduced the workload on Lulu Hypermarket’s customer support agents, allowing them to concentrate on more crucial tasks. Within 4 weeks of going live, it has successfully handled queries from over 3M unique users and will continue to scale up in the coming months. At the same time, it is capable of smoothly switching customer conversations to live agent support in the case of complex issues.”
V. Nanda Kumar
Director of Marketing and Communications
\ \ “Coda is known for being customer obsessed. And we really do walk the talk when it comes to delivering exceptional customer experiences. To ensure we stay ahead, we’re always on the lookout for ways to improve the quality and efficiency of our responses to the diverse and wide range of our valued customers around the world. Yellow.ai has allowed us to do exactly this. It provides a gamified navigation experience, streamlining processes and setting high standards for responsiveness and service quality. With an intuitive interface tailored for a youthful demographic across six markets, 85% of customer queries are instantly resolved without human intervention, fostering loyalty and retention in a fiercely competitive landscape.”](/content/case-study/#all-9/index.html)
“Coda is known for being customer obsessed. And we really do walk the talk when it comes to delivering exceptional customer experiences. To ensure we stay ahead, we’re always on the lookout for ways to improve the quality and efficiency of our responses to the diverse and wide range of our valued customers around the world. Yellow.ai has allowed us to do exactly this. It provides a gamified navigation experience, streamlining processes and setting high standards for responsiveness and service quality. With an intuitive interface tailored for a youthful demographic across six markets, 85% of customer queries are instantly resolved without human intervention, fostering loyalty and retention in a fiercely competitive landscape.”
Bharati Amarnani
VP Customer Support & Product Operations
\ \ \ \ “With our constantly expanding customer base and vast network of dealers, Sony India recognizes the need to provide 24×7 assistance with a dedicated helpline for quick sales and service support. With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher. Within two months of going live, ‘Isha’ has successfully handled over 21,000 customer and dealer calls with seamless integration. As always, we value our customers who are an integral part of our growth and we endeavour to deliver the best-in-class customer experience”.](/content/case-study/#all-11/index.html)
“With our constantly expanding customer base and vast network of dealers, Sony India recognizes the need to provide 24×7 assistance with a dedicated helpline for quick sales and service support. With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher. Within two months of going live, ‘Isha’ has successfully handled over 21,000 customer and dealer calls with seamless integration. As always, we value our customers who are an integral part of our growth and we endeavour to deliver the best-in-class customer experience”.
Vishal Mathur
National Head of Customer Service
\ \
\ \ “Hyundai Motor India, is dedicated to using cutting edge AI technology leading to elevated customer satisfaction. By leveraging Yellow.ai’s Dynamic Automation Platform, we are able to provide 24/7 customer support, run personalized marketing campaigns, enable lead-gen and boost agent productivity. With Yellow.ai, we are providing efficient, cost-effective support and setting a new standard in the industry for customer experience.”](/content/case-study/#all-13/index.html)
“Hyundai Motor India, is dedicated to using cutting edge AI technology leading to elevated customer satisfaction. By leveraging Yellow.ai’s Dynamic Automation Platform, we are able to provide 24/7 customer support, run personalized marketing campaigns, enable lead-gen and boost agent productivity. With Yellow.ai, we are providing efficient, cost-effective support and setting a new standard in the industry for customer experience.”
Virat Khullar
Vertical Head – Marketing
\ \ \ \ “Right now, we are just stepping into the AI world for support. We have enabled our employees to call in to receive their W2 in seconds where it was taking much longer before. Imagine sitting and waiting to file your taxes but you don’t have your W2 and you cannot get it in real time. The opportunity to provide efficiency and automation was a perfect use case to start.”](/content/case-study/#all-15/index.html)
“Right now, we are just stepping into the AI world for support. We have enabled our employees to call in to receive their W2 in seconds where it was taking much longer before. Imagine sitting and waiting to file your taxes but you don’t have your W2 and you cannot get it in real time. The opportunity to provide efficiency and automation was a perfect use case to start.”
Jessica Osborn
IT Operations Manager
\ \ \ \ “Cipla is committed to pioneering innovative respiratory health solutions in line with our motto, ‘Caring for life.’ Our objective is to revolutionize patient advocacy by providing customized education for conditions such as asthma, COPD, and other breathing disorders. As a significant step in this direction, our Breathefree initiative has embraced conversational AI and automation facilitated by Yellow.ai to enhance respiratory health education. Our outreach extends to diverse populations across India, offering support in nine languages to ensure inclusivity. Leveraging Conversational AI-driven solutions on various digital channels, we now assist over half a million patients and caregivers monthly, with industry best 95% customer resolution call completion rate. This combination of technology and healthcare allows Cipla to nurture a well-informed patient community, supporting effective management of their respiratory health.”](/content/case-study/#all-17/index.html)
“Cipla is committed to pioneering innovative respiratory health solutions in line with our motto, ‘Caring for life.’ Our objective is to revolutionize patient advocacy by providing customized education for conditions such as asthma, COPD, and other breathing disorders. As a significant step in this direction, our Breathefree initiative has embraced conversational AI and automation facilitated by Yellow.ai to enhance respiratory health education. Our outreach extends to diverse populations across India, offering support in nine languages to ensure inclusivity. Leveraging Conversational AI-driven solutions on various digital channels, we now assist over half a million patients and caregivers monthly, with industry best 95% customer resolution call completion rate. This combination of technology and healthcare allows Cipla to nurture a well-informed patient community, supporting effective management of their respiratory health.”
Associate Director, Breathefree Lead – Patient Access
\ \ \ \ “Urja bot is highly scalable and can be deployed to help users in different geographies, languages, demographics on multiple platforms. Considering the complexities and diversity of BPCL’s businesses and customers, the multilingual capabilities and 24/7 availability of Urja is enabling BPCL in improving the ease with which customers connect with the company”](/content/case-study/#all-19/index.html)
“Urja bot is highly scalable and can be deployed to help users in different geographies, languages, demographics on multiple platforms. Considering the complexities and diversity of BPCL’s businesses and customers, the multilingual capabilities and 24/7 availability of Urja is enabling BPCL in improving the ease with which customers connect with the company”
Rahul Tandon
Former Head of Digital Transformation (Project Anubhav)
\ \ \ \ “The ease of using Yellow.ai’s low-code platform enabled Union Bank of Philippines to quickly scale customer self-serve options, allowing efficient query resolution for clients. Yellow.ai ensured that the migration from the old vendor was seamless and recommended fixes that delighted customers and increased the usage of our chatbot. UnionBank has seen a marked\ \ increase in chatbot adoption rates post deploying Yellow.ai’s conversation AI solutions from 28k users per month to 120k users per month. Costs for operating and catering to clients using the chatbot have gone down by 51%.”](/content/case-study/#all-21/index.html)
“The ease of using Yellow.ai’s low-code platform enabled Union Bank of Philippines to quickly scale customer self-serve options, allowing efficient query resolution for clients. Yellow.ai ensured that the migration from the old vendor was seamless and recommended fixes that delighted customers and increased the usage of our chatbot. UnionBank has seen a marked
increase in chatbot adoption rates post deploying Yellow.ai’s conversation AI solutions from 28k users per month to 120k users per month. Costs for operating and catering to clients using the chatbot have gone down by 51%.”
Joanna J Perez
AVP – Self Service Channels and Bots Head
\ \ \ \ “Growsari empowers 300k+ sari-sari store owners in the PH to transform into comprehensive service hubs, offering FMCG, E-Services, and financial solutions. Our priority is delivering exceptional customer experiences for user retention. With Yellow.ai’s automation, our CX team handles 74,000+ quarterly queries on digital channels, ensuring a seamless and scalable customer experience”](/content/case-study/#all-23/index.html)
“Growsari empowers 300k+ sari-sari store owners in the PH to transform into comprehensive service hubs, offering FMCG, E-Services, and financial solutions. Our priority is delivering exceptional customer experiences for user retention. With Yellow.ai’s automation, our CX team handles 74,000+ quarterly queries on digital channels, ensuring a seamless and scalable customer experience”
Jerico Bueno
Head of Growth, Marketing and CX
\ \
\ \ “Improving case deflection so that human agents can focus on more complex and meaningful tasks has always been our goal. Yellow.ai’s smart conversational platform has allowed us to do that in a relatively straightforward manner. Our engagement time with Yellow’s team is probably still short (just over a year), however, in such short span of time we’ve been able to deliver range of initiatives, ranging from “simple” dynamic FAQ powered by intent detection, to sophisticated features that requires deep APIs integration. Happy to say that Yellow’s product is now an important contributor to our automation enablers”](/content/case-study/#all-25/index.html)
“Improving case deflection so that human agents can focus on more complex and meaningful tasks has always been our goal. Yellow.ai’s smart conversational platform has allowed us to do that in a relatively straightforward manner. Our engagement time with Yellow’s team is probably still short (just over a year), however, in such short span of time we’ve been able to deliver range of initiatives, ranging from “simple” dynamic FAQ powered by intent detection, to sophisticated features that requires deep APIs integration. Happy to say that Yellow’s product is now an important contributor to our automation enablers”
Rendy Dalimunthe
CX Innovation Lead
\ \ \ \ “At Good Doctor, we are committed to building a robust digital healthcare ecosystem connecting medical professionals with patients, to deliver high quality health services. Deploying a conversational AI powered solution enabled by Yellow.ai allows us to seamlessly engage with 700+ patients 24/7 on their preferred channels like Whatsapp.The aim is to improve accessibility of healthcare without being constrained by time and geographic boundaries.”](/content/case-study/#all-27/index.html)
“At Good Doctor, we are committed to building a robust digital healthcare ecosystem connecting medical professionals with patients, to deliver high quality health services. Deploying a conversational AI powered solution enabled by Yellow.ai allows us to seamlessly engage with 700+ patients 24/7 on their preferred channels like Whatsapp.The aim is to improve accessibility of healthcare without being constrained by time and geographic boundaries.”
Nopri Yandi
Head of Customer Experience
\ \ \ \ “Yellow.ai has helped us accelerate our AI automation journey for some of the most important use cases, and with the launch of DynamicNLP™ which enables zero training for NLP models, would elevate customer and employee experiences from day one. We firmly believe that Yellow.ai DynamicNLP™ will open new avenues to scale up additional use cases of customer support and agent productivity.”](/content/case-study/#all-29/index.html)
“Yellow.ai has helped us accelerate our AI automation journey for some of the most important use cases, and with the launch of DynamicNLP™ which enables zero training for NLP models, would elevate customer and employee experiences from day one. We firmly believe that Yellow.ai DynamicNLP™ will open new avenues to scale up additional use cases of customer support and agent productivity.”
Eric Hansen
Chief Information Officer
\ \ “At Unicards, we wanted to bring in convenience and ease of use for the best possible customer experience. We found the Conversational AI platform and NLP models deployed by Yellow.ai very effective with quick problem solving capabilities. Customer engagement over Whatsapp resulted in the highest adoption rate and retention as compared to other channels year on year.”](/content/case-study/#all-30/index.html)
“At Unicards, we wanted to bring in convenience and ease of use for the best possible customer experience. We found the Conversational AI platform and NLP models deployed by Yellow.ai very effective with quick problem solving capabilities. Customer engagement over Whatsapp resulted in the highest adoption rate and retention as compared to other channels year on year.”
Danish Mirza
Head of Customer Experience Operations and Inside Collection
\ \ “Our vision is to make insurance easy, friendly and transparent and our AI Voice Bot is another step in this direction. We are happy to partner with Yellow.ai in this digital transformation journey. While the Bot will definitely offer easy, seamless, and superior experience to our customers, it will also enable and empower our distribution agents and partners to be more efficient and effective and enhance their capabilities.”](/content/case-study/#all-31/index.html)
“Our vision is to make insurance easy, friendly and transparent and our AI Voice Bot is another step in this direction. We are happy to partner with Yellow.ai in this digital transformation journey. While the Bot will definitely offer easy, seamless, and superior experience to our customers, it will also enable and empower our distribution agents and partners to be more efficient and effective and enhance their capabilities.”
Shanai Ghosh
Executive Director & CEO
\ \ “With the pace at which the digital wave is changing India, every sector is looking for opportunities to leverage technology in the best way, and the government sector is no different. Bengaluru Namma Metro’s recently launched WhatsApp-based QR ticketing service is a huge step towards providing commuters with a hassle-free experience. The multilingual chatbot enabled by Yellow.ai is helping over 100,000 commuters with various essential services such as recharging metro smart cards, journey planning, locating the nearest metro stations, and getting fare information, ensuring a seamless customer experience.”](/content/case-study/#all-32/index.html)
“With the pace at which the digital wave is changing India, every sector is looking for opportunities to leverage technology in the best way, and the government sector is no different. Bengaluru Namma Metro’s recently launched WhatsApp-based QR ticketing service is a huge step towards providing commuters with a hassle-free experience. The multilingual chatbot enabled by Yellow.ai is helping over 100,000 commuters with various essential services such as recharging metro smart cards, journey planning, locating the nearest metro stations, and getting fare information, ensuring a seamless customer experience.”
Shankar A.S
Executive Director(Operations and Maintenance)
\ \ “Aditya Birla Awards December 2022 happened for a span of 3 days. The event attended by 600 employees of Aditya Birla Group was a phenomenal success. With the support of Yellow.ai’s Adminee Bot , we were able to reach out to the attendees in a very efficient manner. Conversational AI helped give users a smooth and intuitive experience along with becoming a one-stop destination for all event related queries. We thank team Yellow.ai for delivering the requirement as per our expectation.”](/content/case-study/#all-33/index.html)
“Aditya Birla Awards December 2022 happened for a span of 3 days. The event attended by 600 employees of Aditya Birla Group was a phenomenal success. With the support of Yellow.ai’s Adminee Bot , we were able to reach out to the attendees in a very efficient manner. Conversational AI helped give users a smooth and intuitive experience along with becoming a one-stop destination for all event related queries. We thank team Yellow.ai for delivering the requirement as per our expectation.”
Chetan Bhatnagar
AVP-Corporate Administration
\ \ “Revolutionizing customer support in the logistics industry, Lion Parcel is driving an unparalleled service experience for customers with Generative AI-powered dynamic chatbots enabled by Yellow.ai. Our customers enjoy self-serve options for instant query resolution across their preferred digital platforms, ranging from general inquiries to tracking packages with ease.\ \ By deploying YellowG, we’ve elevated convenience and efficiency with 85% automation, ensuring every interaction exceeds expectations, with minimal human intervention. Lion Parcel is proud to lead the way in customer-centric logistics solutions, delivering exceptional service with the power of AI.”](/content/case-study/#all-34/index.html)
“Revolutionizing customer support in the logistics industry, Lion Parcel is driving an unparalleled service experience for customers with Generative AI-powered dynamic chatbots enabled by Yellow.ai. Our customers enjoy self-serve options for instant query resolution across their preferred digital platforms, ranging from general inquiries to tracking packages with ease.
By deploying YellowG, we’ve elevated convenience and efficiency with 85% automation, ensuring every interaction exceeds expectations, with minimal human intervention. Lion Parcel is proud to lead the way in customer-centric logistics solutions, delivering exceptional service with the power of AI.”
Budi Santoso
Chief Experience Officer
…
1
…
\ \ “The onboarding and implementation was very smooth. The team is excellent that we worked with through Yellow AI and we were able to keep to the schedule very well. The platform is fabulous, very easy and it’s really easy for me to jump in and get the information and the metrics that I need to start showing ROI. All around we’re able to see big, big returns in this short amount of time that we’ve launched. It’s really, really good.”](/content/case-study/#article-1/index.html)
Dayna Jordan
Chief Operating Officer,
\ \ Pick a good partner like Yellow.ai and they’ll help you through it… someone who again has some patience… and someone that is onshore and can translate any of the necessary nuances to the back office people who are doing the work.](/content/case-study/#article-2/index.html)
Michelle Hoffman
ITS Director
\ \ “We’re a private dermatology practice with 5 locations, and keeping up with incoming call volume was a challenge. Since going live with Yellow.ai, we’ve already seen a good decrease in calls being transferred to our agents. What’s been most valuable is the consistent, open dialogue with the Yellow.ai team; patients are unpredictable, so having a partner that helps us tweak and add use cases as we learn has been key.”](/content/case-study/#article-3/index.html)
Courtney Phillips
Chief Operating Officer
\ \ “ With Yellow.ai, we moved from endless delays to delivering real results. In just six weeks, we launched a fully functioning AI-powered chat that now automates more than 70% of customer interactions. Our clients are thrilled, our costs are down, and our agents get to focus on the conversations that matter most. It’s truly transformed how we deliver customer service.“](/content/case-study/#article-4/index.html)
Jeff Kramp
Chief AI Officer
\ \ “AirAsia’s integration of a Generative AI-powered dynamic chatbot enabled by Yellow.ai, has revolutionized how our ground staff operates worldwide. This cutting-edge technology ensures our employees receive rapid responses to queries regarding policies, rules, and regulations, resulting in a seamless experience. With YellowG, accessing vital information swiftly on their devices is effortless, even in low bandwidth areas, eliminating the need to manually sift through extensive documents. This innovative solution allows our team to dedicate more focus to delivering exceptional customer service to our guests, further establishing AirAsia as a leader in enhancing employee productivity and satisfaction.”](/content/case-study/#article-5/index.html)
Mohit Khatri
Head of Ground Ops Projects
\ \ “Salem chatbot has considerably reduced the workload on Lulu Hypermarket’s customer support agents, allowing them to concentrate on more crucial tasks. Within 4 weeks of going live, it has successfully handled queries from over 3M unique users and will continue to scale up in the coming months. At the same time, it is capable of smoothly switching customer conversations to live agent support in the case of complex issues.”](/content/case-study/#article-6/index.html)
V. Nanda Kumar
Director of Marketing and Communications
Bharati Amarnani
VP Customer Support & Product Operations
\ \ “With our constantly expanding customer base and vast network of dealers, Sony India recognizes the need to provide 24×7 assistance with a dedicated helpline for quick sales and service support. With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher. Within two months of going live, ‘Isha’ has successfully handled over 21,000 customer and dealer calls with seamless integration. As always, we value our customers who are an integral part of our growth and we endeavour to deliver the best-in-class customer experience”.](/content/case-study/#article-8/index.html)
Vishal Mathur
National Head of Customer Service
\ \ “Hyundai Motor India, is dedicated to using cutting edge AI technology leading to elevated customer satisfaction. By leveraging Yellow.ai’s Dynamic Automation Platform, we are able to provide 24/7 customer support, run personalized marketing campaigns, enable lead-gen and boost agent productivity. With Yellow.ai, we are providing efficient, cost-effective support and setting a new standard in the industry for customer experience.”](/content/case-study/#article-9/index.html)
Virat Khullar
Vertical Head – Marketing
\ \ “Right now, we are just stepping into the AI world for support. We have enabled our employees to call in to receive their W2 in seconds where it was taking much longer before. Imagine sitting and waiting to file your taxes but you don’t have your W2 and you cannot get it in real time. The opportunity to provide efficiency and automation was a perfect use case to start.”](/content/case-study/#article-10/index.html)
Jessica Osborn
IT Operations Manager
\ \ “Cipla is committed to pioneering innovative respiratory health solutions in line with our motto, ‘Caring for life.’ Our objective is to revolutionize patient advocacy by providing customized education for conditions such as asthma, COPD, and other breathing disorders. As a significant step in this direction, our Breathefree initiative has embraced conversational AI and automation facilitated by Yellow.ai to enhance respiratory health education. Our outreach extends to diverse populations across India, offering support in nine languages to ensure inclusivity. Leveraging Conversational AI-driven solutions on various digital channels, we now assist over half a million patients and caregivers monthly, with industry best 95% customer resolution call completion rate. This combination of technology and healthcare allows Cipla to nurture a well-informed patient community, supporting effective management of their respiratory health.”](/content/case-study/#article-11/index.html)
Associate Director, Breathefree Lead – Patient Access
\ \ “Urja bot is highly scalable and can be deployed to help users in different geographies, languages, demographics on multiple platforms. Considering the complexities and diversity of BPCL’s businesses and customers, the multilingual capabilities and 24/7 availability of Urja is enabling BPCL in improving the ease with which customers connect with the company”](/content/case-study/#article-12/index.html)
Rahul Tandon
Former Head of Digital Transformation (Project Anubhav)
\ \ “The ease of using Yellow.ai’s low-code platform enabled Union Bank of Philippines to quickly scale customer self-serve options, allowing efficient query resolution for clients. Yellow.ai ensured that the migration from the old vendor was seamless and recommended fixes that delighted customers and increased the usage of our chatbot. UnionBank has seen a marked\ \ increase in chatbot adoption rates post deploying Yellow.ai’s conversation AI solutions from 28k users per month to 120k users per month. Costs for operating and catering to clients using the chatbot have gone down by 51%.”](/content/case-study/#article-13/index.html)
Joanna J Perez
AVP – Self Service Channels and Bots Head
\ \ “Growsari empowers 300k+ sari-sari store owners in the PH to transform into comprehensive service hubs, offering FMCG, E-Services, and financial solutions. Our priority is delivering exceptional customer experiences for user retention. With Yellow.ai’s automation, our CX team handles 74,000+ quarterly queries on digital channels, ensuring a seamless and scalable customer experience”](/content/case-study/#article-14/index.html)
Jerico Bueno
Head of Growth, Marketing and CX
Rendy Dalimunthe
CX Innovation Lead
\ \ “At Good Doctor, we are committed to building a robust digital healthcare ecosystem connecting medical professionals with patients, to deliver high quality health services. Deploying a conversational AI powered solution enabled by Yellow.ai allows us to seamlessly engage with 700+ patients 24/7 on their preferred channels like Whatsapp.The aim is to improve accessibility of healthcare without being constrained by time and geographic boundaries.”](/content/case-study/#article-16/index.html)
Nopri Yandi
Head of Customer Experience
\ \ “Yellow.ai has helped us accelerate our AI automation journey for some of the most important use cases, and with the launch of DynamicNLP™ which enables zero training for NLP models, would elevate customer and employee experiences from day one. We firmly believe that Yellow.ai DynamicNLP™ will open new avenues to scale up additional use cases of customer support and agent productivity.”](/content/case-study/#article-17/index.html)
Eric Hansen
Chief Information Officer
\ \ “At Unicards, we wanted to bring in convenience and ease of use for the best possible customer experience. We found the Conversational AI platform and NLP models deployed by Yellow.ai very effective with quick problem solving capabilities. Customer engagement over Whatsapp resulted in the highest adoption rate and retention as compared to other channels year on year.”](/content/case-study/#article-18/index.html)
Danish Mirza
Head of Customer Experience Operations and Inside Collection
\ \ “Our vision is to make insurance easy, friendly and transparent and our AI Voice Bot is another step in this direction. We are happy to partner with Yellow.ai in this digital transformation journey. While the Bot will definitely offer easy, seamless, and superior experience to our customers, it will also enable and empower our distribution agents and partners to be more efficient and effective and enhance their capabilities.”](/content/case-study/#article-19/index.html)
Shanai Ghosh
Executive Director & CEO
Shankar A.S
Executive Director(Operations and Maintenance)
Chetan Bhatnagar
AVP-Corporate Administration
Budi Santoso
Chief Experience Officer
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\ \ “The onboarding and implementation was very smooth. The team is excellent that we worked with through Yellow AI and we were able to keep to the schedule very well. The platform is fabulous, very easy and it’s really easy for me to jump in and get the information and the metrics that I need to start showing ROI. All around we’re able to see big, big returns in this short amount of time that we’ve launched. It’s really, really good.”](/content/case-study/#search-1/index.html)
Dayna Jordan
Chief Operating Officer,
\ \ Pick a good partner like Yellow.ai and they’ll help you through it… someone who again has some patience… and someone that is onshore and can translate any of the necessary nuances to the back office people who are doing the work.](/content/case-study/#search-2/index.html)
Michelle Hoffman
ITS Director
\ \ “We’re a private dermatology practice with 5 locations, and keeping up with incoming call volume was a challenge. Since going live with Yellow.ai, we’ve already seen a good decrease in calls being transferred to our agents. What’s been most valuable is the consistent, open dialogue with the Yellow.ai team; patients are unpredictable, so having a partner that helps us tweak and add use cases as we learn has been key.”](/content/case-study/#search-3/index.html)
Courtney Phillips
Chief Operating Officer
\ \ “ With Yellow.ai, we moved from endless delays to delivering real results. In just six weeks, we launched a fully functioning AI-powered chat that now automates more than 70% of customer interactions. Our clients are thrilled, our costs are down, and our agents get to focus on the conversations that matter most. It’s truly transformed how we deliver customer service.“](/content/case-study/#search-4/index.html)
Jeff Kramp
Chief AI Officer
Mohit Khatri
Head of Ground Ops Projects
\ \ \ \ “Salem chatbot has considerably reduced the workload on Lulu Hypermarket’s customer support agents, allowing them to concentrate on more crucial tasks. Within 4 weeks of going live, it has successfully handled queries from over 3M unique users and will continue to scale up in the coming months. At the same time, it is capable of smoothly switching customer conversations to live agent support in the case of complex issues.”](/content/case-study/#search-8/index.html)
V. Nanda Kumar
Director of Marketing and Communications
Bharati Amarnani
VP Customer Support & Product Operations
Vishal Mathur
National Head of Customer Service
\ \ \ \ “Hyundai Motor India, is dedicated to using cutting edge AI technology leading to elevated customer satisfaction. By leveraging Yellow.ai’s Dynamic Automation Platform, we are able to provide 24/7 customer support, run personalized marketing campaigns, enable lead-gen and boost agent productivity. With Yellow.ai, we are providing efficient, cost-effective support and setting a new standard in the industry for customer experience.”](/content/case-study/#search-13/index.html)
Virat Khullar
Vertical Head – Marketing
\ \ \ \ “Right now, we are just stepping into the AI world for support. We have enabled our employees to call in to receive their W2 in seconds where it was taking much longer before. Imagine sitting and waiting to file your taxes but you don’t have your W2 and you cannot get it in real time. The opportunity to provide efficiency and automation was a perfect use case to start.”](/content/case-study/#search-15/index.html)
Jessica Osborn
IT Operations Manager
Associate Director, Breathefree Lead – Patient Access
\ \ \ \ “Urja bot is highly scalable and can be deployed to help users in different geographies, languages, demographics on multiple platforms. Considering the complexities and diversity of BPCL’s businesses and customers, the multilingual capabilities and 24/7 availability of Urja is enabling BPCL in improving the ease with which customers connect with the company”](/content/case-study/#search-19/index.html)
Rahul Tandon
Former Head of Digital Transformation (Project Anubhav)
Joanna J Perez
AVP – Self Service Channels and Bots Head
\ \ \ \ “Growsari empowers 300k+ sari-sari store owners in the PH to transform into comprehensive service hubs, offering FMCG, E-Services, and financial solutions. Our priority is delivering exceptional customer experiences for user retention. With Yellow.ai’s automation, our CX team handles 74,000+ quarterly queries on digital channels, ensuring a seamless and scalable customer experience”](/content/case-study/#search-23/index.html)
Jerico Bueno
Head of Growth, Marketing and CX
\ \ \ \ “Improving case deflection so that human agents can focus on more complex and meaningful tasks has always been our goal. Yellow.ai’s smart conversational platform has allowed us to do that in a relatively straightforward manner. Our engagement time with Yellow’s team is probably still short (just over a year), however, in such short span of time we’ve been able to deliver range of initiatives, ranging from “simple” dynamic FAQ powered by intent detection, to sophisticated features that requires deep APIs integration. Happy to say that Yellow’s product is now an important contributor to our automation enablers”](/content/case-study/#search-25/index.html)
Rendy Dalimunthe
CX Innovation Lead
\ \ \ \ “At Good Doctor, we are committed to building a robust digital healthcare ecosystem connecting medical professionals with patients, to deliver high quality health services. Deploying a conversational AI powered solution enabled by Yellow.ai allows us to seamlessly engage with 700+ patients 24/7 on their preferred channels like Whatsapp.The aim is to improve accessibility of healthcare without being constrained by time and geographic boundaries.”](/content/case-study/#search-27/index.html)
Nopri Yandi
Head of Customer Experience
\ \ \ \ “Yellow.ai has helped us accelerate our AI automation journey for some of the most important use cases, and with the launch of DynamicNLP™ which enables zero training for NLP models, would elevate customer and employee experiences from day one. We firmly believe that Yellow.ai DynamicNLP™ will open new avenues to scale up additional use cases of customer support and agent productivity.”](/content/case-study/#search-29/index.html)
Eric Hansen
Chief Information Officer
\ \ “At Unicards, we wanted to bring in convenience and ease of use for the best possible customer experience. We found the Conversational AI platform and NLP models deployed by Yellow.ai very effective with quick problem solving capabilities. Customer engagement over Whatsapp resulted in the highest adoption rate and retention as compared to other channels year on year.”](/content/case-study/#search-30/index.html)
Danish Mirza
Head of Customer Experience Operations and Inside Collection
\ \ “Our vision is to make insurance easy, friendly and transparent and our AI Voice Bot is another step in this direction. We are happy to partner with Yellow.ai in this digital transformation journey. While the Bot will definitely offer easy, seamless, and superior experience to our customers, it will also enable and empower our distribution agents and partners to be more efficient and effective and enhance their capabilities.”](/content/case-study/#search-31/index.html)
Shanai Ghosh
Executive Director & CEO
Shankar A.S
Executive Director(Operations and Maintenance)
Chetan Bhatnagar
AVP-Corporate Administration
Budi Santoso
Chief Experience Officer
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