Text-Based Automated Customer Support | Yellow.ai
Optimize customer interactions with automated text messages
Yellow.ai’s text message automation empowers customers to connect with businesses in their preferred communication channels, language, and time, facilitating their end-to-end journey from initial discovery and purchase to ongoing support.
Personalizing conversations at scale across key messaging channels
80%
queries self-served
30%
enhanced lead generation
40%
increase in CSAT
20%
boost in sales conversions
Effortless text-based interactions
Empower your customers with engaging, human-like text conversations using our dynamic AI agents that intuitively listen, understand context, and deliver personalized responses tailored to each individual’s needs.
Frictionless omnichannel experiences
Enable your customers to engage with your brand seamlessly across 35+ channels, maintaining conversational context throughout interactions, anytime and anywhere.
Instant self-serve with zero wait times
Provide immediate, on-demand query resolution to your customers using dynamic AI agents, capable of infinite scaling with our multi-LLM-powered platform. Achieve up to 90% automation in 30 days for all customer inquiries.
Strong blend of human + AI
Provide self-service solutions for common customer inquiries through our advanced dynamic AI agents, while directing more complex questions to live support representatives, ensuring context preservation for a delightful experience.
Personalized campaigns
Generate and nurture leads via hyper-personalized automated text campaigns across key messaging channels based on smart insights into customer preferences.
World’s leading enterprises trust Yellow.ai
Yellow.ai, the driving force behind your success
BMRCL
“Bengaluru Namma Metro’s WhatsApp-based QR ticketing service is a huge step towards providing commuters with a hassle-free experience. The multilingual chatbot enabled by Yellow.ai is helping 100K+ commuters with various essential services ensuring a seamless CX.”
Shankar A.S.
Executive Director (Operations and Maintenance)
15M+
messages exchanged
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