AI Agent Assist Platform to Empower Your Support Teams

Boost agent productivity and performance with an AI-first helpdesk for ticketing automation and personalized customer interactions across chat, email and voice channels.

50%

Increase in agent productivity

2X

Increase in tickets handled

60%

Reduction in operational costs

World’s leading enterprises trust Yellow.ai

INTELLIGENT SUPPORT

AI-powered agents

Enhance agent performance with AI tools like response suggestions, coaching insights, conversation summary and more to reduce average handling time for incoming queries and increase CSAT.

CONTEXTUAL RESOLUTIONS

Personalized customer service

Integrate your existing CRM and ticketing system with Inbox to provide effective and relevant query resolutions. Businesses can further leverage our Customer Data Platform (CDP) to get user insights in real-time.

SIMPLIFIED SELF-SERVE

Advanced knowledge base

Create a comprehensive knowledge base for customers to find solutions to their queries without involving an agent. Enterprises can create and maintain an internal knowledge base within Inbox for agent reference.

AGENT ANALYTICS

Measure agent performance

Gain valuable insights into agent efficiency and productivity with monitoring dashboards, detailed analytics widgets and reporting dashboards.

OPTIMIZE SUPPORT

Workflow automation

Optimize agent operations with AI-first automation solutions for ticket assignment, SLAs, triggers and notifications.

Our customers’ success matters to us

SONY

“With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher.”

Vishal Mathur

National Head of Customer Service

Tiket.com

“Improving case deflection so that human agents can focus on more complex and meaningful tasks has always been our goal. Yellow.ai’s smart conversational platform has allowed us to do that in a relatively straightforward manner. In a short span of a year of our engagement with Yellow.ai, we’ve been able to deliver a range of initiatives, ranging from “simple” dynamic FAQ powered by intent detection, to sophisticated features that require deep APIs integration. Happy to say that Yellow.ai’s product is now an important contributor to our automation enablers.”

Rendy Dalimunthe
CX Innovation Lead

100+ API integrations

A fully integrated SaaS product that plugs into your complete tech stack, seamlessly.

An AI-powered Inbox to help your agents to offer enhanced omnichannel customer support.

Mia

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