Elevate customer service: Automated interactions across 35+ channels

Our platform enhances customer engagement by 60% by maintaining conversation continuity across channels, and reaching customers, no matter where they are.

World’s leading enterprises trust Yellow.ai

One platform: Multiple channels

Be available for your customers on demand and reduce the cost of handling customer queries. Drive engaging and hyper-personalized conversations across 35+ channels in 135+ languages. Boost your CSAT by 40%.

~90%
automation in 30 days

Text automation

Provide immediate, on-demand query resolution to your customers using dynamic AI agents, capable of scaling conversations with our multi-LLM-based customer service platform.

80%
queries self-served

Voice automation

Leverage advanced voice AI agents for unified brand communication across 35+ channels. Designed to handle customer interruptions with context and empathy, our voice AI agents can respond to interruptions while seamlessly resuming the prior conversation, resulting in a more satisfying customer experience.

85%
reduction in ticket volumes

New Email automation

Streamline up to 80% of inbound email inquiries to expedite resolutions and lower operational costs. Provide your customers with a tailored self-service experience with efficient email support. Facilitate smooth transition to human agents based on the customer’s request

Quick and easy integrations

Simply integrate Yellow.ai across your favorite apps in just one click. No rip and replace.

WhatsApp

Automated suggestions, prompts & reminders along with in-chat commerce, leveraging our pre-built payment gateways.

Google Business

Deploy hype-local AI agents to converse with potential leads for your Google business listings.

Instagram

Automate DMs, comments and responses, plus proactive upselling of your products or services.

Slack

Build customized conversational AI agents for Slack account to enhance team collaboration and streamline workflows.

When people meet AI, amazing things happen

“With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher.”

Vishal Mathur

National Head of Customer Service, Sony India

“With automation, we have enabled our employees to receive their W2 in minutes where it was taking 4 to 24 hours before. The success achieved since going live with Yellow.ai is catapulting the team to grow conversational AI use cases throughout the organization.”

Jessica Osborn

IT Operations Manager, Randstad USA

“The ease of using Yellow.ai’s low-code platform enabled Union Bank of Philippines to quickly scale customer self-serve options, allowing efficient query resolution for clients. Costs for operating, and catering to clients using the Ai agents have gone down by 51%.”

Joanna J Perez

AVP – Self-service Channels and Bots Head, UnionBank of Philippines

Cut Service Costs, Boost Resolutions, Drive Revenue - Discover Yellow.ai