Best Healthcare Chatbot for Healthcare Industry | Yellow.ai
Pioneering AI-first patient care: 24/7 personalization at lower costs
Provide on-demand, consistent customer support in healthcare from booking consultations to sharing prescriptions, and beyond. Outpace competitors with rapid time to value, unmatched scalability, and HIPAA compliance.
Trusted by leading healthcare enterprises
90%
of healthcare queries self-served
40%
increase in customer satisfaction
50%
uplift in agent productivity
Boost healthcare support efficiency with human-like empathy
Make high query volume handling effortless: Self-serve 90% of FAQs with accurate resolutions (having <1% hallucinations). Personalize interactions in 135+ languages.
Appointment booking and rescheduling
Automate booking and updation of appointments and lab tests. Free up healthcare agents for high-value tasks.
Human-like voice interactions
Tackle interruptions with empathy using voice AI agents, adept in active listening. Transfer complex queries to live agents.
Secure billing and payments
Streamline invoicing, billing, and reimbursements with smooth integration with existing payment solutions.
Win patient loyalty with connected healthcare journeys
Prevent patient churns. Help them find nearby clinics, book virtual consultations, and enable post-consultation follow-ups, capturing context across 35+ channels.
Seamless patient onboarding
Automate the registration, verification, and new account creation of patients.
Proactive alerts and suggestions
Share medication reminders and preventive care, nutrition, and health tips based on previous chat history and test results.
Post-consultation summary and lab results
Send a digital summary of prescription, diagnosis, and lab reports on the channel of patients’ choice.
Go live 2x faster, make informed decisions
Stop building healthcare support agents from scratch, and digging data to make decisions. Deploy easy-to-use AI in seconds and improve performance by tracking metrics.
60% operational costs reduction
Go live 2x faster with 40% faster implementation. Avoid the need for coding or NLP training.
Hassle-free system integration
Get 150+ pre-built templates with healthcare terms. Enable flexible integration with 80% containment out of the box.
Data-driven decisions
Collect feedback with CSAT and NPS surveys. Help agents improve service with chat summaries via AI omnichannel agent inbox.
Secure patient data with robust compliance measures
Don’t compromise on data privacy and security to earn patients’ trust. Yellow.ai has got you covered with ISO, HIPAA, SOC2, GDPR, and PDPA compliance.
Enterprise-grade security
Providerole-based access control, single sign-on, OAuth, SAML integration, and deep integration with EPIC.
Data breach elimination
TLS 1.3 encryption in transit (TLS 1.2 supported for backward compatibility), AES 256 encryption at rest.
Cyberattack detection and prevention
Drive pen tests and vulnerability management on the code/platform levels (WAF, DDOS, IPS & IDS covered).
GoodDoctor Technology
“At Good Doctor, we are committed to building a robust digital healthcare ecosystem connecting medical professionals with patients, to deliver high-quality health services. Deploying a conversational AI-powered solution enabled by Yellow.ai allows us to seamlessly engage with 700+ patients 24/7 on their preferred channels like WhatsApp. The aim is to improve accessibility of healthcare without being constrained by time and geographic boundaries.”
Nopri Yandi
Head of Customer Experience, GrabHealth, GoodDoctor Technology
Cipla
“Cipla is committed to pioneering innovative respiratory health solutions in line with our motto, ‘Caring for life.’ Leveraging Conversational AI-driven solutions on various digital channels, we now assist over half a million patients and caregivers monthly, with the industry’s best 95% customer resolution call completion rate. This combination of technology and healthcare allows Cipla to nurture a well-informed patient community, supporting effective management of their respiratory health.”
Associate Director, Breathefree
Lead – Patient Access, Adherence & Special Projects at Cipla
Empire Dermatology
“We’re a private dermatology practice with 5 locations, and keeping up with incoming call volume was a challenge. Since going live with Yellow.ai, we’ve already seen a good decrease in calls being transferred to our agents. What’s been most valua-ble is the consistent, open dialogue with the Yellow.ai team; patients are unpredictable, so having a partner that helps us tweak and add use cases as we learn has been key.”
Courtney Phillips
Chief Operating Officer, Empire Dermatology
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