Genesys Integrations With Yellow.ai
Transform contact center operations with Yellow.ai and Genesys
Learn how you can increase customer satisfaction by upto 40%!
- Leverage Yellow.ai’s Omnichannel Connector on Genesys AppFoundry for cost-efficient customer support
- Run high ROI inbound and outbound engagements with Yellow.ai CSC and Genesys CX Cloud
- Route queries on text and voice channels to support agents intelligently
Go-live with pre-built template by Yellow.ai Marketplace
Integrate in 3 simple clicks
UP TO 80% QUERIES SELF-SERVED
Scale contact center operations with 24/7 self-serve on text and voice channels
- Reduce operational costs with Yellow.ai Omnichannel Connector and provide 24/7 self-service
- Connect Genesys Cloud with Yellow.ai voice AI agents for convenient, truly human-like customer service
- Quickly scale support operations by deploying Dynamic AI agents on one channel and then effortlessly adding more channels
REDUCE SUPPORT COSTS BY 60%
Empower support agents with context and customer insights for accurate resolutions
- Handle escalations effectively by routing users to the right human agent with Genesys PureCloud integration
- Call transfers from Dynamic AI agent to human agents are empowered with real-time and historical insights
- Dynamic Voice AI agents are capable of summarizing live conversations and passing on the information to human agents before the call transfer, helping with context for rich customer experience
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