Drive powerful customer & employee experiences with Yellow.ai & Freshworks

• Integrate Yellow.ai with Freshdesk, Freshchat and Freshservice to optimize support operations
• Improve agent productivity by 50% by routing only complex customer queries to agents.
• Boost customer satisfaction with 24/7 multilingual and omnichannel support

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FRESHDESK – REDUCE SUPPORT COSTS BY UP TO 60%

Superpower your agents with a contextual and intuitive helpdesk

• Efficiently address recurring customer inquiries with Yellow.ai’s dynamic AI agents, enabling up to 80% of questions to be resolved through self-service
• Save an agent’s time by automating FAQs in minutes using Yellow.ai’s DocCog feature and respond to customers instantly
• Enable agents to handle complex requests by converting bot conversations directly into tickets on Freshdesk
• Provide ticket history, expected SLAs, related documentation and transcripts to agents by connecting with Freshdesk

FRESHCHAT – IMPROVE CSAT BY 40%

Exceptional support powered by real-time, goal-based conversations

• Seamlessly transition conversations from dynamic AI agents to Freshchat support agents when human assistance is needed, enhancing agent productivity by 50%
• Equip agents to handle more complex customer queries via real-time conversations on Freshchat, by providing historical context
• Empower agents on Freshchat to have personalized communication with customers, via video and voice calling powered by Yellow.ai
• By integrating with Freshchat, get insights into customer engagement and optimize for resolution times

FRESHSERVICE – BOOST EMPLOYEE PRODUCTIVITY BY 50%

Streamline IT support to improve employee experience

• Deploy dynamic AI agents within Freshservice to address day-to-day employee queries
• Convert bot conversations into incident tickets on Freshservice to track issues and requests
• Enable self-service by providing an enriched employee knowledge base on Freshservice and provide employees with quick access to relevant information with Yellow.ai’s DocCog
• Intelligently escalate urgent and complex requests as a ticket to a support agent or a team within Freshservice

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