Email support simplified

Automate upto 80% of incoming email queries to drive quick, empathetic resolutions while reducing operational costs.

Transform your email support experience to drive measurable business impact

80%
Emails Self-served
60%
Reduction in operational costs
85%
Reduction in ticket volumes
20%
improvement in FCR

Advanced email understanding

Powered by LLMs, Yellow.ai Email Automation comprehends complex mail written in everyday language.

• Understands long, unstructured mails
• Identifies multiple intents in the email
• Recognizes urgency and user sentiment

Automated workflow triggering

Execute relevant downstream workflows automatically based on email intent identified.

• Refer knowledge base for relevant resolutions
• Escalate to the right team
• Transfer to agent for complex use cases

Empathetic, personalized resolutions

Go beyond templatized resolutions and give your customers a truly human self-serve experience.

• Cross-refer user details with CRM for contextual resolutions
• Identify user sentiment for customized response
• Ensure adherence to company content guidelines while replying

AI-powered agent assist

Seamless transfer to human agent depending on customer query.

• AI-powered response suggestions to human agent
• Automated trigger for agent transfer when negative user sentiment detected
• Human agent looped in as a fallback for specific complex queries

Connect with existing systems

Provide resolutions based on customer insights like demography, location, preferences, and more.

• Seamless integration with underlying systems, including existing ticketing systems and CRM tools
• Conversations over mail between customers and the email bot recorded in the CRM for reference
• Access the previous mail history stored in CRM to deliver contextual responses based on past interactions

Randstad USA

“Yellow.ai’s Email Automation feature is a game-changer for businesses looking to streamline their support operations on email. Leveraging LLMs to identify multiple intents, generating responses and even escalate to the right teams is a technological breakthrough. We are excited to collaborate with Yellow.ai in improving email support to drive better customer experience.”

Jessica Osborn

IT Operations Manager

Waste Connections

“Yellow.ai has been a leading player in enabling businesses to drive accurate, human-like resolutions and their latest product – Email Automation will help extend this to one of the most preferred channels for support, email. The fact that it’s powered by multi-LLMs makes it a breakthrough innovation and we are excited to see how it can help us self-serve incoming queries and reduce operational costs.”

Eric Hansen

Chief Information Officer

Reduce support operations costs by upto 60%

Book a demo

Book a demo